FAQ's

What is the status of my order?

Once you place an order, you will receive a confirmation email with tracking details. Once your order is shipped, we will send another email with a tracking link. You can also track your order status in the "Order History" section on your account page.

Can I change my order?

Orders can only be modified if they have not yet been processed for shipping. If you need to make changes, please contact our support team via the "Contact Us" form or the Live Chat feature.

Do you accept returns?

✅ Returns & Exchanges
Yes, we accept returns if the following conditions are met:

• The item was purchased from our online store.
• The item is unused and in its original packaging with all tags intact.
• The return or exchange request is made within 7 days of delivery.

To initiate a return, please submit a request through the "Contact Us" form or via Live Chat, and our support team will assist you.

How do I cancel my order?

⚠️ Orders can only be canceled within 72 hours of purchase, unless the wrong item was ordered. After 72 hours, production begins, and we are unable to process cancellations. If you no longer wish to receive your item, please email us within this time frame.

How do I track my order?

Once your order has been shipped, you will receive an email and text notification with tracking details. Simply click on the provided link to track your shipment.

Can I change my delivery address after placing an order?

If your order has not yet been shipped, we can update the delivery address upon request. Please contact our support team via the "Contact Us" form for further assistance.

Is it safe to use my credit/debit card on this website?

Absolutely! We use PCI-compliant third-party payment processors to ensure secure transactions. All cardholder data is encrypted and processed using industry-standard security protocols for maximum protection.

For any further questions, feel free to reach out to our support team!